Project Terms & Conditions

Contractor: Just Know How  / Stephanie Steggehuis

This page was last updated: July 23rd, 2025

This Agreement is made between (“Contractor”) and (“Client”) to outline the terms of the services provided. By engaging in services with the Contractor, the Client agrees to the following terms:

1. Project Timelines & Responsibilities
The Contractor works to agreed timelines. Delays in content or feedback from the Client may impact delivery dates without changing payment schedules. Extensions due to Client delays may incur a fee and are not guaranteed. Illness or unforeseen circumstances do not automatically qualify for refunds or rescheduling—please get in touch to discuss options.

2. Payments
Invoices are in EUR (€) or USD ($) and payable within 14 days. Late payments (3+ days) may pause services; 7+ days incur a 5% weekly late fee. All payments are non-refundable unless otherwise agreed in writing. Transaction fees are the Client’s responsibility.

3. Communication & Availability
Work is conducted remotely. Monday–Thursday are standard workdays; responses are provided within 24 hours on these days. No guaranteed responses on Fridays, weekends, or holidays. Meetings are by appointment only.

4. Client Deliverables
The Client must provide all content (text in Word format, images, videos, branding) within 7 days or as agreed. Delays may lead to placeholder use, timeline changes, or added fees. Project may be rescheduled at the Contractor’s discretion.

5. Subcontracting
The Contractor may delegate tasks but remains fully responsible for final deliverables. No additional charges apply.

6. Intellectual Property & Confidentiality
The Client retains full rights to their content. The Contractor will not share or disclose Client information without written consent and will handle all materials securely.

7. Liability
The Contractor is not liable for indirect, consequential, or financial losses. Error-free work is not guaranteed. The Client must review all work before implementation. Marketing outcomes are not guaranteed.

8. Scope & Revisions
Only the agreed scope is included. Additional requests or revisions will be quoted separately and require approval before work begins.

9. Cancellation
The Client may cancel the project within 24 hours of signing the contract. After this period, cancellation is no longer possible, and the full project fee will remain due.

10. Feedback & Contact
Feedback must be shared in writing or via Loom. Unless included in the package, support is via chat only. Video calls are extra and based on availability.

11. Delays Outside Our Control
The Contractor is not responsible for delays caused by third parties, tech issues, illness, or force majeure. Services will resume as soon as reasonably possible.

12. Use of Project Visuals
Unless the Client opts out in writing, the Contractor may use project visuals (e.g., logos, screenshots) for portfolio and marketing.