Project Terms & Conditions

Contractor: Just Know How  / Stephanie Steggehuis

This page was last updated: November 12th 2024

1. Invoice & Payment

   • Due to Spanish law, invoices are issued in Euros and in Spanish. If assistance is needed in understanding the invoice, please reach out before making payment. Any additional transaction fees incurred from paying in Euros are the Client’s responsibility.
   • Payments made via the Kajabi Expert Portal or any other programs offered online through my online coaching platform will be processed in USD.

2. Progress & Communication

   • The Contractor will keep the Client informed on work progress, provide updates on assignment completion, and offer accountability for methods used, if requested. Any anticipated issues that may impact timely or appropriate fulfillment will be communicated immediately.
   • The Contractor’s work is remote with flexible scheduling; specific timing may be arranged by mutual agreement.
   • The Contractor works Monday through Thursday and is unavailable on Fridays, Saturdays, and Sundays.
   • Responses to Client queries will be provided within 24 hours on working days.

3. Client Content Responsibility

   • To facilitate timely project completion, the Client agrees to provide necessary content (text, images, videos, etc.) within 7 days of the project start, or within a personally agreed-upon timeframe. If not provided, placeholder elements will be used, which may impact the project’s final quality and outcome.

4. Third-Party Delegation

   • The Contractor may delegate parts of the assignment to third parties as needed, retaining responsibility for all deliverables without additional costs to the Client.

5. Confidentiality & Property Rights

   • The Contractor will handle Client property with care and return all materials upon assignment completion. The Client retains all intellectual property rights to their materials unless otherwise agreed. Disclosure or duplication by the Contractor requires written permission.

6. Liability

   • Contractor liability is limited to direct property damage or financial loss, excluding indirect damages or losses. The Contractor cannot guarantee error-free work or specific financial success based on marketing advice provided.

7. Payment & Late Fees

   • Invoices are due within 14 days unless otherwise stated. If an invoice remains unpaid for 3+ days beyond the due date without an established payment plan, the Contractor reserves the right to pause services until payment is received. Invoices unpaid for 14+ days will incur a Late Fee.

8. Non-Guaranteed Outcomes

   • Marketing services require time and consistent effort to yield results; immediate outcomes are not guaranteed. While all content is optimized for conversion, active Client participation is essential to final outcomes. Marketing is not a quick fix but requires commitment from both parties.

9. Project Duration, Client Delays & Extensions

   • Each project has a set duration, established and agreed upon at the project’s initiation. If the Client delays any aspect of the project by not providing necessary materials, feedback, or information on time, the project will still conclude on the originally scheduled date, regardless of completion status.
   • If necessary materials are delayed, placeholder elements may be used, which may impact the quality of the deliverable. Extensions are possible but require an additional fee. The Client agrees that, should delays occur due to their inaction or untimely responses, the project timeline will not automatically adjust, nor will the package be extended without additional compensation.
   • This policy emphasizes the importance of timely collaboration to avoid incomplete outcomes.

10. Cancellations & Alterations

    • Cancellation of this contract is permitted within 24 hours of signing. Any changes to the scope of work or late delivery of materials from the Client may result in adjusted deadlines or additional fees.

11. Independence & Tax Responsibility

    • The Contractor is an independent entity responsible for all tax, invoicing, and administrative duties. The Client has no liability in these matters.

12. No Partnership or Profit Sharing

    • The Contractor and Client maintain a non-partnership relationship; the Contractor has no entitlement to business profits or responsibility for Client business operations.

13. Error-Free Disclaimer & Content Proofing

    • While the Contractor ensures high-quality work, absolute error-free outcomes cannot be guaranteed. Therefore, the Contractor is not liable for damages including, but not limited to, lost profits or incidental, consequential, or special damages, even if forewarned.
    • For projects involving copywriting or emails, the Contractor provides layouts with prompts or enhances existing copy. Complete content creation from scratch is not included unless specified.

14. Client Reviews & Feedback

    • If the contract includes reviews, feedback must be submitted via Loom videos or in written form. Verbal feedback or reviews during phone calls are not accepted.

    • If your package does not include any 1:1 calls, communication will be limited to chat only. Video calls can be requested; however, availability is not guaranteed.

15. Client & Contractor Absences

    • The Contractor will notify the Client at least one week in advance of any planned vacation or unavailability. The Client is responsible for negotiating any accumulation of hours if they plan to be unavailable. Contractually active hours will be completed either before or after any planned absence.
    • In cases of Client illness causing project delays (non-life-threatening or not requiring extended hospitalization), the Contractor cannot guarantee timeline extensions or refunds. The Client is encouraged to contact the Contractor with specific cases if needed.

16. Unforeseen Delays by Third Parties

    • Delays caused by third parties outside the Contractor's control are not the Contractor’s responsibility and may affect project timelines.

17. Logo Usage Permission

    • The Contractor may use the Client’s logo on her website for promotional purposes.

18. Governing Terms & Important Disclaimers

    • The Contractor’s general terms, conditions, privacy policy, and other legal pages apply to this agreement and can be found at justknowhow.net.
    • Success in marketing is a collaborative process requiring the Client’s active engagement, consistent content, and effort. While high-quality conversion-focused content is delivered, results require sustained collaboration.
    • The Client understands that project timelines are firm. If requested materials are not provided on time, the project will end as scheduled without extension.

19. Final Acceptance

    • By accepting any proposal, invoice, or agreement that links to this page, both parties confirm they have read, understood, and agree to all terms outlined herein. Any modifications to this agreement must be documented in writing and signed by both parties. This contract supersedes all previous communications and agreements.